1. Will On Hold Impact
work with my existing business phone system?
On Hold Impact works with all business phone systems
with music on hold capability. Look for a small headphone-like
jack labeled "MOH" on your main phone system
unit, or one of our service representatives can help
you determine your system's compatibility. There are
also a number of adapters available that will allow
on hold messages to be played through standard "residential"
2. Do I need to purchase any
You have the option. Some of our clients prefer to
purchase the equipment, then simply pay for each message
update. We also offer complete "turn-key"
packages which, for a low monthly fee, include all
the necessary equipment, wires, and connectors. Our
state of the art digital remote messaging unit is
manufactured right here in the USA, and is under full
If you already have a message playback unit, you
can still take advantage of this program! Messages
can be delivered on CD or Cassette at no extra charge.
3. Why not just play the radio,
or music, on hold?
If you are playing the radio or music on hold, you
are not using your customers' hold time to your
best advantage. Why attempt to simply entertain
your captive audience, when you could be informing
them about your products or services? In addition
to possibly "turning off" your customers
with music they dislike, you could be exposing them
to commercials from businesses who, just like you,
are competing for your customers' dollars. They could
even hear advertisements from your direct competition!
Another point you should consider, is that by playing
a radio station or CD on your phone system, your are
technically "broadcasting" music for which
you are required to pay proper music licensing fees.
Music publishing companies such as ASCAP and BMI have
successfully levied fines of up to $10,000 per violation
for illegal business use or rebroadcast of licensed
music or the radio. On Hold Impact has already
paid all licensing fees for the music that will be
used as background for your messages
4. Do callers hear the same message
No. The On Hold Impact system plays your messages
continuously, even if there is no one on hold. When
someone is placed on hold, the caller will hear your
messages wherever they are on the loop. Your caller
would have to be on hold for more than 3 minutes before
hearing a repeat message. Because our system covers
all your lines, all callers will hear the same message
at the same time.
5. Who writes the scripts?
Our professional script writers will conduct a background
interview to gather information that can be used in
your custom designed messages. All scripts will be
e-mailed or faxed for your approval. Of course, you
are welcome to write your own scripts, if you would
6. Do I have a choice of voices?
Our voice-over artists are some of the best in the
business. Professionals with years of experience in
producing recordings that sound warm, friendly, and
sincere. Male or female voices are available.
7. Can I choose the music?
Yes. We have a musical library filled with many varieties
and styles of instrumental music, from which to choose.
Everything from classical, jazz, and contemporary
music, to holiday themes.
8. Can you use my jingle?
Yes. Once our production department has heard your
jingle, we can offer suggestions on how to best incorporate
it into your on hold messages.
9. How do I change my messages?
It couldn't be easier. Just call, fax, or e-mail
your changes, and we will upload your new messages
directly into your phone system within 48 hours. We
will take care of everything, via remote, from our
10. What about installation?
Installation is included with our complete "turn-key"
packages. If you opt to purchase the equipment outright,
installation is not included, but is available for
an additional charge. We provide all the necessary
equipment, wires, and connectors. If you arrange for
installation, we will coordinate with your technician
to be sure that the system is fully functional upon
11. What is licensed music?
The people who write and perform music are usually
represented by a music publishing company such as
ASCAP or BMI. These organizations help ensure royalties
are paid when someone uses the music for business
purposes. This includes music on hold, or radio on
hold. Even though the radio station has already paid
licensing fees for the music, this does not cover
your "rebroadcast" over your phone system.
Fines for illegal use of licensed music are up to
$10,000 per violation. All of our music is fully licensed,
with no risk or extra cost for you.
12. I have multiple locations.
Can On Hold Impact service them all?
Absolutely. On Hold Impact can be installed anywhere
in the continental U.S. We offer special rates and
flexible scripting options for clients with multiple
locations. Ask for details.
13. Can I qualify for any discounts?
Discounts are available for clients with multiple
locations, and for those who pay annually. Ask one
of our representatives for more information.